managerialism

This is a fascinating insight – the best-performing NHS trusts are the ones with more managers. That will annoy both the Tory types for whom the only people who exist in the NHS are doctors, and the Chris Dillow caucus left-libertarians who hate managers. But wait one. The researchers defined a manager as someone with…

Read More a couple of links about NHS management

Well, this is interesting, both on the Bo Xilai story and also on the general theme of the state of the art in contemporary authoritarianism. It looks like a major part of the case is about BXL’s electronic surveillance of Chongqing and specifically of top national-level Chinese officials: One political analyst with senior-level ties, citing…

Read More Canalising the marshes: tidying up the people

So, why did we get here? Back in the mists of time, in the US Bell System, there used to be something called a Business Office, by contrast to a Central Office (i.e. what we call a BT Local Exchange in the UK), whose features and functions were set down in numerous Bell System Practice…

Read More The politics of call centres, part two: sources of failure

What is it that makes call centres so uniquely awful as social institutions? This is something I’ve often touched on at Telco 2.0, and also something that’s been unusually salient in my life recently – I moved house, and therefore had to interact with getting on for a dozen of the things, several repeatedly. (Vodafone…

Read More The politics of call centres, part one

This LA Times story about the Boeing 787 Dreamliner (so called because it’s still a dream – let’s get the last drop from that joke before it goes into service) and the role of outsourcing is fascinating. It is partly built on a paper by a senior Boeing engineer which makes among other things, this…

Read More 787: the plane Milton Friedman built, and about as well as you’d expect

This LA Times story about the Boeing 787 Dreamliner (so called because it’s still a dream – let’s get the last drop from that joke before it goes into service) and the role of outsourcing is fascinating. It is partly built on a paper by a senior Boeing engineer which makes among other things, this…

Read More 787: the plane Milton Friedman built, and about as well as you’d expect

The Book Red Plenty is a fictionalised history, or possibly a work of hard historical science fiction, which covers what it describes as the “fifties’ Soviet dream” but which might be better termed the Soviet sixties – the period from Khrushchev’s consolidation of power to the first crackdown on the dissidents and the intervention in…

Read More Review: Francis Spufford’s Red Plenty

The Book Red Plenty is a fictionalised history, or possibly a work of hard historical science fiction, which covers what it describes as the “fifties’ Soviet dream” but which might be better termed the Soviet sixties – the period from Khrushchev’s consolidation of power to the first crackdown on the dissidents and the intervention in…

Read More Review: Francis Spufford’s Red Plenty