January 2012

So we’ve looked at how they’re dreadful and why. The stakes are important; a huge chunk of the economy is made up of services, and some of the places where they are located are becoming almost as much one-industry towns as they were before their one industry shut down. What if this sector was as…

Read More Politics of call centres, part three (really part three this time)

So, why did we get here? Back in the mists of time, in the US Bell System, there used to be something called a Business Office, by contrast to a Central Office (i.e. what we call a BT Local Exchange in the UK), whose features and functions were set down in numerous Bell System Practice…

Read More The politics of call centres, part two: sources of failure

What is it that makes call centres so uniquely awful as social institutions? This is something I’ve often touched on at Telco 2.0, and also something that’s been unusually salient in my life recently – I moved house, and therefore had to interact with getting on for a dozen of the things, several repeatedly. (Vodafone…

Read More The politics of call centres, part one

Quick-hit update to the Baluchistan/US/Iran post; Daniel Drezner has a crack at rounding up the news and comes pretty close to arguing that the Americans are trying to stop the Israelis getting them into a war with Iran. Akbar Ahmed argues, in a must-read, that things in Baluchistan have been getting much worse lately and…

Read More links…

Following up on the earlier post about IMSI catchers and shopping malls and Hezbollah, I wanted to link to a really excellent piece in Le Monde about mining call-detail records (“fadettes” in French, from “facture détaillée téléphonique”). The URI, here now leads to an annoyingly cutesy 404 page. However, the search function turns it up…

Read More 404

How much of a bastard was Jack Straw again? This much. Scotland Yard has opened a criminal investigation into secret MI6 rendition operations that resulted in leading Libyan dissidents being abducted and flown to Tripoli where they were subsequently tortured in Muammar Gaddafi’s prisons….The year after the joint UK-Libyan operations were mounted, Straw told MPs…

Read More Jack Straw, still repellent after all these years

Everyone’s linked to Mark Perry (of Conflicts Forum/Alistair Crooke fame)’s piece on Israeli spooks running around Baluchistan posing as the CIA already, but I will too as it’s very interesting indeed. I’m not sure what their bag in this is, other than the notion of “always escalate” and hope to profit from the general confusion.…

Read More a short telegram, or a very long tweet

Here’s something interesting. You may remember this story from back in November about the CIA spy network in Lebanon that met at a Pizza Hut they codenamed PIZZA, and which was rolled up by a joint Hezbollah-Lebanese military intelligence investigation. The key detail is as follows: U.S. officials also denied the source’s allegation that the…

Read More The intersection of electronic warfare and mall management