What did I mean in this series about the politics of the call centre? Here’s an example from the Reddit tech support sub-r. H/t Robin Green, who has a good point:
I feel like an outlier on Reddit sometimes. I am the ONLY ONE who recognises this issue as a Health&Safety issue reddit.com/r/talesfromtec…
— Robin Green (@greenrd) December 2, 2012
Not just that, look how: a) nobody actually cares about quality, b) the system forces an adversarial and toxic relationship on the workers and the customers alike, c) the technology is available but just not used.